Shipping Policy

Shipping Information

Green Lounge Co is operated by FAMTY, a French registered business located at:

25 Rue Ponthieu
75008 Paris
France

We currently ship to customers in the United Kingdom.

All orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays).

Once your order has been processed, it will be prepared for shipment and dispatched to the delivery address provided at checkout.

Estimated delivery time to the United Kingdom:
2 to 10 business days

Delivery times are calculated from the date of dispatch, not from the date the order is placed.

Please note:

Delivery times may vary slightly depending on the product ordered and the destination within the UK.
External factors such as customs checks, peak seasons, or carrier delays may occasionally impact delivery times.

Shipping costs are clearly displayed at checkout before payment is completed.

If free shipping is offered, it will be clearly indicated on the product page or at checkout.

When tracking is available, customers will receive a shipping confirmation email containing tracking details once the order has been dispatched.

If you have not received tracking information within 5 business days of placing your order, please contact us at:

Orders shipped to the United Kingdom may be subject to customs procedures depending on the product and shipping origin.

Any applicable duties or import requirements are handled in accordance with UK regulations.

If your order has not arrived within 10 business days after dispatch, please contact our support team.

We will investigate the issue with the carrier and provide a suitable solution, which may include a replacement or refund where appropriate.

Customers are responsible for providing accurate delivery information.

Green Lounge Co cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout.

For any shipping-related enquiries:

Green Lounge Co
Operated by FAMTY
25 Rue Ponthieu, 75008 Paris, France
Email: support@greenloungeco.com

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (Paris time)